We provide tools to help you optimize your company's processes. A system of our long-term partner, IBM Control Desk, implemented by AIUT, is a solution dedicated to the management of enterprise resources and services, allowing for the automation of business processes.
Create a consistent platform to manage your company's digital and physical assets and services using IBM Control Desk. The system was designed based on the best practices of ITIL (IT Infrastructure Library), and provides full customization capabilities.
Optimize processes, increase productivity
As it allows for smooth integration with external systems (ERP, F-K, HR, Discovery etc.), the solution ensures an efficient flow of information between all departments of the company, improving efficiency, automating and optimizing the implemented business processes.
Advanced technologies for your business
IBM Control Desk is a system based on the latest technologies (J2EE, XML, Web Services) that cooperate with DB2, Oracle, and Microsoft SQL Server databases. It is a flexible solution, subject to processes of improvement and full customization, in response to changing needs of your company.
Advantages of the system
- simple, intuitive operation
- a possibility to extend competences and customize
- process automation
- full stock records
- supervision of privileges and licenses
- a coherent information exchange platform
- remote incident management
- automated order processing
- easy integration with third party systems
- data security
- optimization and unification of business processes according to ITIL
- business reports
Business benefits
- The Control Desk determines the priority of response to an incident, taking into account its impact on services
- quick troubleshooting - thanks to an ability to search solutions in a database and built-in remote diagnostics tools
- consultants can remotely take control of workstations and conduct network conversations with users
- the solution provides request templates and order forms for services
- automatic classification of submissions based on keywords and information provided in the fields
- synchronization of orders through bidirectional integration with BMC Remedy and HP Service Center systems
- the system transforms incoming emails into service requests, that can be created, viewed and confirmed on Blackberry, Apple iOS and Android devices
- we provide access to the system to an unlimited number of users for order registration and access to information regarding submitted orders and kept resources
The solution offers advanced change impact analysis and automation of procedures, thus reducing operational and financial risks and ensuring service integrity.
- automated shift planning to minimize time and downtime. The downtime identification function determines the sensitive deadlines, when stoppages would be the most costly and unfavourable from a business perspective
- control of permissions to make changes and releases based on roles - prevents modifications by unauthorized persons
- mechanisms for controlling and correcting CI elements will help to remove detected deviations
- acceptable images are implemented from an approved media library. The solution works with IBM Rational with Asset Manager and supports various media libraries
The platform provides mechanisms for resource accounting and enforcing compliance with the terms of the software license. The system supports resource management at all stages of the product life cycle, while optimizing the use of electronic and physical resources and minimizing the risk of violation of contracts and regulations.
- a current, proactively managed repository of resources - with the function of tracking and supervising installations, movement, additions and changes (IMAC) in the area of hardware resources
- the solution provides a complete and up-to-date picture of the status of the permissions to use the software in the enterprise
- accurate records of installed software
- the system automates recording of licence usage, ensuring compliance with the terms of the contract
- Control Desk generates asset reports to help identify inactive assets, including a possibility to optimize their use
The system helps users solve problems on their own. Support is provided by an intuitive self-help portal and a complete catalogue of services.
- a list of services with a possibility to order them
- automation of order execution, minimization of manual interventions
- the catalogue associates cost information with services
- the system takes into account the rights to services - the services from the catalogue may or may not be made available based on the user's membership in a group or an organizational unit
- the platform provides typical services definition templates, as well as task plan templates that facilitate the creation of work orders
Implemented with the possibility to support many clients within a single software instance.
- transparent information regarding costs and use of services by the client
- a repository of contracts with clients ensures quick verification of packages
- the order response plans automatically assign appropriate people or teams to each new assignment. Interactive workflows allow automation and ensure consistency of service delivery
- possibility to support more than one customer in the same software instance. The solution ensures customer data segregation and reduces system maintenance costs
- generation of reports with presentation of key performance indicators