Solutions

AIUT Control Desk Express

Based on the system of our long-term partner, IBM, we have created a comprehensive, quick-to-implement solution for managing services and IT infrastructure.

Control Desk Express is an advanced service and IT infrastructure management system for your company, which meets the highest ITIL (IT Infrastructure Library) standards. This solution is ready for immediate implementation.

Optimize processes, increase productivity

As it allows for smooth integration with external systems (ERP, F-K, HR, Discovery etc.), our solution ensures an efficient flow of information between individual departments of the company, improving efficiency and optimizing the implemented business processes.

We offer:

  • turn-key delivery
  • installation and configuration of equipment
  • software
  • a comprehensive package of implementation services
  • cloud solution

Key capabilities and advantages of the solution

  • incident management
  • management of change
  • SLA management
  • contract management
  • knowledge management
  • resource management
  • labour management
  • self-service center